Performing Firmware Upgrades

The Version 4 Ethernet Gateway provides a means of performing firmware upgrades to both itself and to most Packet Power wireless monitoring units. All gateways under warranty or covered by an extended support agreement are eligible for firmware upgrades. 

  1. Contact support@packetpower.com for the desired firmware file or if you are unsure of the support status of your gateway(s).

  2. After you receive your firmware file, follow the instructions on the Console - System page.

 

See below for the latest firmware releases for all Packet Power products. 

Firmware Version History

Firmware upgrades are categorized according to their level of importance which falls into one of three categories:

  • Discretionary: release addresses specific issues. Install this upgrade if it addresses an issue you are currently experiencing.

  • Recommended: release is of general benefit. All customers should upgrade to this release as opportunity permits.

  • Required: release impacts critical product performance and should be installed as soon as possible.


This table provides the latest firmware releases for all Packet Power products. Detailed information on specific firmware releases can be accessed by clicking on the appropriate F/W release notes link.

Product family

Product number

F/W image family

F/W release notes

Branch circuit, multi-circuit, and single meter AC power monitors using the graphical OLED display power meter (P5T8)

BGPxx, BGSxx, MP277

35.x

35.x notes

Branch circuit, multi-circuit, and single meter AC power monitors and 3-phase Smart Power Cables using the LED display power meter (P5T3 and P5T3X)

BGxx, BGSxxH,  MGxx, MP480, PGxx, RGxx

5.x

5.x notes

Single-phase Smart Power Cables

SGxx

22.x
37.x

22.x notes
37.x notes

Branch circuit, multi-circuit, and single meter AC power monitors with at least one round current-only meter (P5J6)

CGxx, BGxx, BGPxx, BGSxx, MC240

23.x

23.x notes

DC power monitors
(24 - 65V DC  and 200 - 380V DC)

DCxx

29.x
30.x

Contact support for release notes

Environmental Monitors

E306
E312
E300, E302

14.x
21.x
32.x

14.x notes
21.x notes
32.x notes

Ethernet Gateways, Hubs and Data Diodes

GW04, GH04,  DDRX/DDTX

2.x.x

1.xx.x

2.x.x notes

Wireless Network Connector (WNC)

WN00

36.x

36.x notes

See final firmware releases for devices withdrawn from support.

Ethernet Gateway Version 4 (GW04), Hub (GH04), Data Diode (DDRX/DDTX) F/W 2.X.X

Product type

Product IDs

Ethernet Gateway V4

GW04

Hub

GH04

Data Diode

DDRX, DDTX

Release history

Release

Type 

Key features

Prerequisites

2.2.1

Recommended

Gateway must have:

2.x. firmware installed or 1.19.4 or 1.19.5 firmware installed plus 600 MB free disk space

2.1.4

System update time decreased

2.1.3

Update Hub SNMP library

2.1.0

Enhanced proxy server support

Enhanced Data Diode support

Misc. bug fixes and updates

2.0.10

Modbus performance enhancements

2.0.9

Fixes issue with panels that include infeed CTs

2.0.8

Addresses Peer Gateway performance

Multiple changes to battery-backed clock synchronization and initialization

Watchdog disable fixes

Resolves persistent DHCP issue

Some additional provision fixes

2.0.6

Radio zone isolation dropdown menu


2.x

A Version 2 upgrade is REQUIRED to take advantage of all future firmware releases

This major release includes a complete reworking of the core firmware stack and provides:

Improved stability and performance

Major updates to the underlying Linux platform, including enhanced system security and a more compact security footprint

Architectural improvements that reduce the likelihood of failures occurring during future system upgrades

A watchdog capability that reduces the odds of a device becoming inoperable

Gateway must have:
FW 1.19.4 or 1.19.5 installed plus 
600 MB free disk space

1.19.5
1.19.4

Required for upgrade to 2.x firmware

This release is expected to be the final release on the Version 1 platform. All future firmware releases will be made on the Version 2.x.x platform. 

Pre-certification BACnet protocol support

Enhances EtherNet/IP functionality

SNMP enhancements including significant performance and stability improvements on very large networks, improved flexibility when using panel maps, and provides a panel-level status indicator in SNMP

Updates aspect of MTConnect support to benefit from underlying architecture improvements

Adds a watchdog function that monitors data transmissions to EMX to minimize the chance of a gateway losing its network connection

Adds support for panel maps incorporating the newest generation power meters, removes (for now) the visual interface to the panel map editor, and improves master gateway performance when supporting multiple panels

Resolves a gateway gauge range setting error when used with the newest generation power meters

Improves depiction of current readings on three-phase delta circuits

Improves power factor and phase angle support on older P2-generation power meters

Improves gateway peering performance

Improves performance of several internal subsystems

Allows users to select units of measure on several attributes

1.18.4

Standardize relative time display for node/reading recency

Relax connection timeout values to provide a more stable interface on unstable network connections

Resolve condition introduced in 1.18.0 that may cause a heavily loaded master gateway to miss readings from V4 gateway peers

Ensure reading threshold timeouts are disabled by default

Improve stability and resource usage when starting/stopping multiple panels in parallel

1.18.3

Resolve condition introduced in 1.18.0 that may result in failure to transmit gateway status log messages to EMX

Inhibit low voltage warning message in "Hardware Clock" system dashboard entry when an NTP time source is defined

Expose configurable reading threshold timeouts so that SNMP alerts can be triggered when meter readings haven't been updated within some defined threshold of time

1.18.2

Fix display bug on temperature gauges when units set to Fahrenheit

Additional performance and stability optimizations to revised peering implementation

1.18.1

Performance and stability optimizations to revised peering implementation

1.18.0

Substantial performance and stability improvements when a V4 master gateway is peered to other V4 gateways

1.17.0

Performance improvements in peering and communication with EMX

Enables secure reset of gateway login credentials using multi-factor authentication

Support for additional reading channels to be polled by SNMP on the Hub device and passed through the gateway (Standard MIB files updated to include the new channels)

Improved NTP infrastructure for syncing gateway time with network sources

Support for expanded capabilities with radio zones and additional isolation groups

Fixes for a number of bugs, including web console login failures with IE11, occasional hangs in Modbus poller, SNMP community not be being observed in polling, and others

1.16.5

Enables firmware updates for battery-powered devices (E300 and E302 environmental monitors)

Compresses data sent to the EMX cloud service to lower data volumes on cellular connections

Improves support for split-phase meters

1.16.2

Support for transmitting firmware updates to battery-powered E300 and E302 environmental monitors

Stability enhancements for EtherNet/IP and MTConnect interfaces

Several fixes including:

Corrected the false error that may appear when adding custom Modbus maps

Fixed the display evaluation/encoding errors in the Modbus readings table

1.16.1

Supports new touchpad interface

Touchpad device

1.15.0

Simplified panel definition upload process

More efficient SNMP polling for Hubs

General performance improvements including a more robust networking infrastructure for Hubs

Supports upcoming changes to Local EMX

1.14.0

Improvements to the local navigation / configuration (using LCD and Joystick)

Support for Data Diode License

Enhancements for Virtual Panel Editor

General performance improvements

1.13.1

Support for Data Diode products

Improved node report rate calculations

Additional QA data tracking

Fixed defect preventing gauges from showing temperature in Fahrenheit

Adjusted applicable calculations to use system time

Fixed broken pause button and wireless mesh status indicator light

Resolved defects in Modbus data handling

Numerous core code enhancements

1.12.0

Modbus improvements including improved error handling, standard register map and register maps embedded on the Gateway

System performance enhancements

New "readings" gauges for current and humidity

Various improvements including some involving SNMP

Internal-use features for improved diagnostics

1.11.1

Uses hard-coded netmask -- beneficial for some SNMP installs

Improves SNMP walk

1.11.0

Improved retention of configuration files when Gateway loses power

Added shutdown menu item

SNMP Export Manager: add CSV MIB export

Ability to set temperature to Fahrenheit or Celsius

Proxy settings now displayed in the UI

Improved filtering of Modbus node map by register map

Set static IP from LCD

Mesh disabled option

Improved EMX display of node status attributes

Line to line voltages for delta nodes

Improved pressure calculations

Null, invalid, and Gateway GUIDs removed from console display

1.10.1

Contains 51 fixes and minor changes

1.10.0

Initial production release

Three Phase Graphical OLED Display AC Power Monitor (BGPxx, BGSxx, MP277) F/W 35.X

Product type

Product number

Three-phase capable 900MHz/2.4GHz Branch Circuit Monitors with graphical OLED display power meter

BGPxx

Three-phase capable 900MHz/2.4GHz Multi-Circuit Monitors with graphical OLED display power meter

BGSxx

Three-phase capable 900MHz/2.4GHz Single Meter Monitors with graphical OLED display power meter

MP277

Release history

Release

Type

Key features

Prerequisites

35.28

Recommended

Improves infrared button performance

Adds support for new external flash chip

Fixes local display issue that persisted until reboot

Fixes issue where CT pages are permanently lost from the local display

35.24

Discretionary

Improves CT phase auto-detection algorithm to more accurately detect realistic load conditions

Improves timeliness of readings transmission after power-up

Adds temperature reading

35.22

Discretionary

Incorporates the radio zone in the display rotation

35.20

Recommended

Fixes issue with field upgrade from 35.8 release

Improves CT phase auto-detection algorithm to more accurately detect realistic load conditions

Adds CT details (IMAX, phase, auto-phase status) to display page

On local graphical display, shows electrical readings with units of kilo, mega, etc, to improve readability

35.18

Adds support for field upgrade from 35.8 release

Resolves issues involving L-L voltages on delta circuits

35.16

Improves tap interface responsiveness

Improves metrology system robustness during auto-phase detection

Increases robustness in detecting voltage wiring topology

Eliminates potential for experiencing small negative readings

Improves timeliness of electrical and environmental readings, including when modules switch between mesh networks and for frequently-changing readings

35.14

Additional improvements to configuration details transmitted to gateway

Corrects sensor behavior when auto-phase is disabled

Supports "delta-wired" voltage topology mode

35.12

Supports Rogowski coil current sensors

Improves configuration details transmitted to gateway

Improves voltage topology auto-detect procedure

35.10

New metrology subsystem that supports fine-grained sensor and circuit configuration

Supports new generation of hardware

Power-on self-test process at boot

Adds voltage topology and sensor phase auto-detect algorithms

35.8

GUID displayed at start up

35.6

Improvements to the OLED display pages and tap-based user interface

Increased meter configuration flexibility

Adds support for mV output (shunted) CTs 

35.4

Fix display bug for energy readings (bug did not affect actual readings)

Fix calculation for extremely large currents (bug did not affect billable energy readings)

35.2

Initial production release

Three Phase AC Power Monitor (RGxx, MGxx, MP480, PGxx, BGxx, BGSxxH) F/W 5.X

Product type

Product number

Three-phase capable 900MHz/2.4GHz power monitoring modules with LED display; any three phase power monitoring devices up to 277V AC

BGxx, MGxx,  PGxx, RGxx

Three-phase capable 900MHz/2.4GHz power monitoring modules with LED display; any three phase power monitoring devices measuring 480V AC

BGxx, BGSxxH, 
MP480

Release history

Release

Type

Key features

Prerequisites

5.48

Recommended

Fixes energy accumulation bug

5.46

Discretionary

Detect and mitigate kWh energy "jumps"

5.44

Enables secure, near-field communications (for future use)

5.42

Mesh networking refinements for battery-powered devices

Improved relay of reports from battery-powered devices

Improved error recovery resilience

5.40

Adds a watchdog function that reboots the unit if it has been more than 30 minutes since it last joined a network

Enables a secure near-field communications option (for future use)

Adds mesh networking refinements

5.38

Improves stability in large mesh networks, automatically adjusts phase angles on incorrectly oriented current transformers.

Correctly reports phase angle on flipped CTs

Changes the way in which information on custom radio zones is displayed via the LED

5.36

Support for harmonic measurements (feature needs to be factory enabled and must have updated Gateway firmware). 

Improved mesh network performance.

5.34

Resolves an error that happens infrequently when a unit is powered on and results in certain data elements not being reported.

Recommended for nodes running 5.26 or later and nodes on delta circuits. Discretionary for others.

5.32

Allows units to relay information from battery-powered monitoring units

5.30

Allows option to minimize impact of incorrect CT orientation by disabling net metering

5.28

Delta / wye processing enhancements

Swap import and export registers

Share configuration commands with downstream processors

5.26

Standardized LED sequence per indicators

Support 2.4 GHz mesh isolation

Zero power factor readings at extremely low loads

5.24

Configurable display sequence

Fixes power factor reporting error

5.20

Resolves a bug that can allow units with no load to sporadically report high loads

Version 4 Gateway or Version 3 Gateway at f/w version 6.3.0 or newer if also using EMX

5.19

Reversible LED display

Phase assignment-sensitive LED display sequence


Environmental Monitors (E300 / E302) F/W 32.X

Product type

Product number

2.4GHz 1-3 channel environmental monitoring nodes

E300 / E302

Release history

Release

Type

Key features

Prerequisites

32.14

Discretionary

Improves firmware update capabilities

Improves battery life reporting

Shortens the maximum reporting interval vs 32.10

32.10

Discretionary

Actively manages reporting intervals to extend battery life

32.8

Changes the default reporting interval to 30 seconds

Shortens wake time on restart

32.6

Initial production release

Environmental Monitor (E306) F/W 14.X

Product type

Product number

900MHz/2.4GHz 6-port Environmental Monitors

E306

Release history

Release

Type

Key features

Prerequisites

14.18

Discretionary

Various performance improvements and minor bug fixes

Adds support for secure, near-field communications (for future use)

14.16

Recommended

Adds support for lower-range (higher granularity) differential pressure sensors

Extends the granularity of the displayed pressure reading to include milli-Pascals

Resolves a mesh network bug

14.14

Enhancements to RF infrastructure

Provide T0 (temp channel 0) reading in models without humidity

Improved resolution of pressure sensor (from integer millibars to dPa)

14.12

Improved filtering of invalid reports

14.10

Adds differential pressure monitoring support

14.9

Initial production release

Environmental Monitor (E312) F/W 21.X

Product type

Product number

900MHz/2.4GHz 12-port Environmental Monitors

E312

Release history

Release

Type

Key features

Prerequisites

21.26

Recommended
Discretionary

Fixes issue with probe port #12 operation

Adds support for secure near-field communications (for future use)

21.24

Discretionary

Improves battery life

Updated default firmware settings to increase report rate in stable temperature environments

For battery-powered devices

21.20

Improves mesh connectivity in larger networks (greater than 60 nodes) 

 

21.18

Mesh network performance improvements

Improved support for updating battery-powered nodes

Reduced wake up time after restart, and improved battery life 

21.12

Improved network performance in mixed battery / AC networks.

Requires all gateways to have radio F/W 10.24 or higher.

21.10

Resolved lock-up issues on data reporting in battery mode 

Smart Power Cables - Single Phase (SGxx) F/W 22.X

Product type

Product number

Single-phase 900MHz/2.4GHz power monitoring modules with LED display

SGxx

Release history

Release

Type

Key features

Prerequisites

22.22

Recommended

Fixes energy accumulation bug

22.20

Discretionary

Detect and mitigate kWh energy "jumps"

22.18

Enables secure, near-field communications (for future use)

22.16

Mesh networking refinements for battery-powered devices

Improved relay of reports from battery-powered devices

Improved error recovery resilience

22.14

Adds a watchdog function that reboots the unit if it has been more than 30 minutes since it last joined a network

Enables a secure near-field communications option (for future use)

Adds mesh networking refinements

22.12

Improves stability in large mesh networks

Automatically adjusts phase angles on incorrectly oriented current transformers

Changes the way in which information on custom radio zones is displayed via the LED

22.10

Support for harmonic measurements (feature needs to be factory enabled and must have updated Gateway firmware)

Improved mesh network performance

Improved support for firmware upgrades of battery-powered devices in the same mesh

22.8

Initial production release

Smart Power Cables - Single Phase (SGxx) F/W 37.X

Product type

Product number

Single-phase 900MHz/2.4GHz power monitoring modules with OLED display

SGxx

Release history

Release

Type

Key features

Prerequisites

37.8

Recommended

Fixes local display issue that persisted until reboot

37.6

Required

Improved tap button performance

Improved timeliness of readings transmission after power-up

37.4

Recommended

Remove Pulses from OLED display page rotation

Fix handling of negative power and energy readings in metrology systems 

37.2

Initial production release

Improves connectivity and network performance

Single-phase smart power cable with OLED display

Wireless Current-Only Meters (CGxx, BGxx, BGPxx, BGSxx, MC240) F/W 23.X

Product type

Product number

900MHz/2.4GHz single current-only power meters

CGxx, MC240

900MHz/2.4GHz Branch circuit power monitors with at least one current-only meter

BGxx, BGPxx

900MHz/2.4GHz Multi-circuit power monitors with at least one current-only meter

BGxx, BGSxx

Release history

Release

Type

Key features

Prerequisites

23.24

Discretionary

Fixes issue when EEE error is repeatedly displayed when node is used in an environment without a mesh network

23.22

Discretionary

Adds support for secure, near-field communications (for future use)

23.18

Recommended

Improves connectivity and network performance

23.16

Fixes error that can cause occasional lockup on reboot

23.14

Address error reporting Ah in Galaxy mode

23.12

Fixes reporting errors, supports Galaxy mode with more than 2 satellites

Requires all gateways to have radio F/W 10.24 or higher.

23.10

Fixes mesh error, adds voltage reference support, resolves reporting error

23.6

Adds support for "galaxy" capability used in HVDC product

23.4

Initial production release

Wireless Network Connector (WN00) F/W 36.X

Product type

Product number

Wireless Network Connector

WN00-XXXX

Release history

Release

Type*

Key features

Devices impacted

36.20

Required

Add support for Janitza UMG 96RM power meter

Add support for Sage Paramount mass flow gas meter

Janitza UMG 96RM power meter
Sage Paramount mass flow gas meter

36.18

Required

Add support for Austin Hughes PDU using IP Dongle

Austin Hughes PDU using IP Dongle

36.14

Required

Add support for Liebert (Vertiv) MPH PDU with RPC2 module

Liebert MPH PDU with RPC2 module 

36.12

Required

Add support for RLE LDRA6 multi-zone leak detection controllers

RLE LDRA6 multi-zone leak detection controller

36.10

Required
Discretionary
Discretionary
Discretionary
Required

Add support for Geist IMD-3 PDUs

Add outlet-level reporting for ServerTech PRO2 PDUs

Add outlet-level reporting for Geist IMD-2 PDUs

Add reporting for desired source and actual source for APC ATSs

Add support for Schneider PM5XXX power meters

Geist IMD-3 PDU
ServerTech PRO2 PDU
Geist IMD-2 PDU
APC AP77XX ATS
Schneider PM5XXX power meter

36.8

Required

Add support for ServerTech PRO2 PDUs

ServerTech PRO2 PDU

36.4

Required
Required

Add support for APC single-phase PDUs (AP78XX)

Add support for APC three-phase PDUs (AP88XX) 

APC AP78XX PDU (single phase)
APC AP88XX PDU (three phase)

36.2


Required
Required
Required

Initial production release

Add support for Geist IMD-2 PDUs

Add support for APC three-phase PDUs (AP78XX and AP79XX)

Add support for APC AP77XX ATSs


Geist IMD-2 PDU
APC AP78XX PDU and AP79XX PDU (both three phase)
APC AP77XX ATS

* WNC firmware releases impact different non-Packet Power devices. Review the key features and devices impacted prior to determining whether or not the firmware release impacts your Wireless Network Connector(s) and the devices connected. 

Stable devices withdrawn from Support

Smart Power Cables (S1xx, S2xx, R1xx, R2xx, M1xx, M2xx, P1xx, P2xx)
Final firmware:  2.29

Product type

Product IDs

Single phase monitoring cables

S1xx, S2xx

Three phase monitoring units

R1xx, R2xx, M1xx, M2xx, P1xx, P2xx

Environmental Monitor (E20x)
Final firmware:  4.5

Product type

Product number

900MHz 10-channel Environmental monitoring nodes

E20x

Ethernet Gateway Versions 1, 2 and 3 (GW01, GW02, GW03) Final firmware:  6.7.15

Product type

Product IDs

Ethernet Gateway V1, V2, V3

GW01, GW02, GW03